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We don't accept cancellations But please contact us if you have any problems with your order. Non-returnable items As is typical with customized products, we aren't able to accept returns, however if there is an issue with your order, we'll work hard to ensure your satisfaction. Please contact us and someone from our team will reach out to you within 3 business day. We ask that you just let us know within 7 days of delivery. Buyers are responsible for return shipping costs. We have a 7-day return policy, which means you have 7-days after receiving your item to request a return. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Contact Us For Help Our customer care team is available to help 7 days a week: Email - info@the4040store.com